Refund Policy

We prioritize transparency and user satisfaction. While we aim to deliver high-quality tools and services, we understand that some unexpected issues may occur. This policy explains when refunds may be granted and the conditions under which they are not applicable.

Conditions to Request a Refund

Refunds are granted under the following conditions:

• Current or Most Recent Plan Only: Refunds apply only to your recent plans (with unused queries). We do not issue refunds for expired or older plans.

• Duplicate: If you’ve mistakenly charged more than once for the same plan, then you are eligible to get a refund, after necessary verification.

• Purchased the Wrong Plan: If you accidentally buys the wrong plan and then purchases the correct one, a refund for the incorrect plan can be issued. This refund is only applicable if both plans have the same validity period.

Non-Refundable Conditions:

Refunds will not be provided in the following cases:

• Change of Mind: If the user no longer wants the service after purchase.

• Misunderstanding of Features: You won’t be eligible for a refund if you expected features or results that weren’t advertised or included in the product.

• Partial Usage: If you have used some part of the plan.

• Temporary Issues: Faced temporary service downtime that was resolved quickly.

• Third-Party App Confusion: We don’t offer refunds for purchases made through other apps that you mistakenly thought were ours.

• Not Satisfied: Refund will not be issued as the subscription is purchased after being satisfied with the free version of our tools.

• Discounted Plans: No refunds will be available for the plans that were purchased on a discounted price during a sale. However, we can cancel automatic renewal for you.

• Recurring Charge: Recurring subscription charges are non-refundable, as users have the flexibility to cancel their subscriptions at any time through the available methods (Mentioned in section no. 8). Once a renewal payment is successfully processed, it cannot be reversed or refunded.

• Custom Plan: Refunds do not apply to custom plans that are personalized to the specific needs of users. These packages are considered final once activated.

Paraphrasing & Plagiarism Checker API Plans

Any API plan for a plagiarism checker or paraphrasing tool is not refundable.

Active vs Expired Plans

Refunds are only available for the active as well as the most recently purchased plan, in the case if it has not been used.

We’ll not refund any previous or used plans, even if the user was unaware of certain features or did not completely use the service.

How to Request a Refund?

Follow these steps to request a refund:

1. Contact our support team via Live Chat or Email.

2. Explain your problem clearly.

3. Provide necessary details like account email, Order ID, and any supporting screenshots.

Please note that the payment of the refund is transferred to the same payment method from which it was received. The bank charges will be deducted from the refunded amount. We typically review refund requests within 2-3 working days and inform you about the result.

Special Cases & Discretion

We reserve the right to approve or decline refund requests based on a thorough evaluation of each case. Refunds are not automatic and must meet the criteria outlined above.

In certain cases, partial refunds may be considered at our discretion, depending on system usage, payment value, and reason for cancellation.

Payment Gateway & Queries Charges

Under special circumstances, when a refund is issued, the processing fee and the price of used queries will be deducted. A refund will be issued for the remaining amount.

Contact and Support

If you believe you’re eligible for a refund or are facing any issues, please reach out to our support email at team@prepostseo.com OR send us a message on our Live Chat.

How to cancel subscription?

Customers who want to cancel our services can do it by following these methods.

• Click on the Cancel Subscription button provided in the account area of the website.

• Use the Contact Us form and ask for the cancellation of the subscription. (It will take 1-2 days to process your cancellation request.)

• Email us at team@prepostseo.com, OR simply contact us through the Live Chat.

Note: The Refund Policy may be updated, changed, or revised at any time without prior notification. We recommend reviewing the Refund Policy before making any purchase on PrePostSEO to stay informed about the latest terms.